Apple Pay Says Verify Contact Information: How to Fix It

You can fix the issue of Apple Pay saying you need to verify your contact information by updating your billing and payment information in the Settings or Wallet app on your iPhone. You can also do this in your Apple ID account. 

This post will explore how to fix the issue of a verify contact information issue when you try to use Apple Pay. I’ll provide a few potential solutions to this problem and highlight some other relevant information. 

Let’s get after it. 

Key Takeaways

  • Apple Pay might request you to verify your contact information if your credit or debit card information changes associated with that account. 
  • You can make changes to your billing and payment information through the Settings or Wallet app on your iPhone. You can also do this by accessing your Apple ID account. 
  • Sometimes this message is an error, and you can fix it by restarting your phone. This only applies if your current payment and billing information is up to date. 
  • You should always keep your payment and billing information associated with your Apple Pay account updated to avoid these types of issues. 

How to Fix Apple Pay Verify Contact Information Issue

If you are trying to use Apple Pay and running into the issue of the app requesting you to verify your contact information, it typically isn’t that big of a deal. This can happen with just about any purchase and is an important security feature. 

But another reason you might be seeing this message often is that you don’t have your payment and billing information updated. You might be unable to use Apple Pay if the debit or credit card you have associated with the account isn’t current or up to date.

An easy first step you can do to eliminate the possibility of any random errors or glitches with your phone is to restart your phone. There’s a chance this might fix the problem, and you’ll be all set. 

If a restart doesn’t work, also be sure to update the iOS version on your phone. Sometimes you can encounter issues if your iPhone isn’t running the latest iOS.  

When encountering the verify contact information issue related to using payments as a security feature, all you need to do is follow the prompts that come with the notification. You might need to enter a passcode or your Apple ID information to complete the payment. 

If this doesn’t work, you most likely don’t have the proper billing and payment information set up with your account. This is also easy to fix by following the steps below. 

1. Tap the Settings app on your iPhone

2. Scroll down and tap Wallet & Apple Pay

3. Tap the payment card that you have set up for your Apple Pay account

4. Check to see that all of the information related to this card is correct. You might need to change the billing address if you recently moved. Or you might need to change cards if one of the cards is expired. 

5. Fix any issues with the information that you see and save the changes 

6. Attempt to make an Apple Pay payment again to see if the issue is resolved 

Apple Support 

If you tried all of the above fixes and are still having problems accessing or using your Apple Pay account or getting verified contact info messages whenever you try, you should reach out to Apple Support for more help. 

A representative should be able to help you troubleshoot the issue and determine what is happening. This can lead to a quicker fix than attempting to do everything on your own and is recommended whenever you hit a frustrating issue that you can’t solve on your own. 

Verify Identity Apple Pay without SSN

If you are prompted to verify your identity with Apple Pay, you don’t need a social security number to fix the problem. So you don’t need to worry if you don’t have this number memorized or have easy access to it. 

You will need to have a debit card or credit card associated with the Apple Pay account to get it set up in the first place. And to get these cards set up, you typically need a social security number on file with your bank. 


Here are a few quick answers to some of the most commonly asked questions related to Apple Pay saying to verify contact information. 

Why does Apple Pay keep telling me to verify contact info? 

Apple Pay can instruct you to verify your contact information whenever you make a purchase or use the app because this is an important security feature to prevent fraud. You also might need to update your billing and payment information. 

What does it mean when it says verify contact info? 

Typically when you see a message that says to verify contact information, it’s a way to double-check your identity and confirm a purchase. But it also might happen whenever you need to update information, such as a change of address.

How do you verify your information on Apple? 

Verifying contact information on Apple typically occurs by signing into your Apple ID using the username and password. But you also might receive a code on an iOS or macOS device or need to update payment information.  

Final Thoughts

The most common way to fix the issue of Apple Pay asking you to verify your contact information is to update the billing address and other payment information associated with your Apple Pay account. 

You also might want to do a quick reset of your iPhone to rule out any errors or glitches that could be causing the problem. A reset and software update are good steps if your payment information looks accurate. 

Have you ever dealt with a verify contact info issue? How did you get it resolved? Let me know in the comments below. 

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